Extra Credit
Welcome to Extra Credit, a weekly podcast from the National Association of Credit Management. You can expect to hear from different credit professionals each Friday. We’ll help you stay informed about the latest in the B2B credit world.
Episodes
140 episodes
Credit Scoring Models: Key Approaches for Risk Assessment
Credit scoring models offer credit managers a structured framework to assess customer creditworthiness, allowing for more confident credit decisions. Whether you build your own or purchase one, these models help businesses automate...
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Episode 140
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3:59
Mastering failure for professional growth
🔄Credit professionals are no strangers to mistakes—whether it’s making hasty decisions, overlooking fraudulent activity or miscommunication. 🧠Regardless of where you are in your career, learning from your mistakes can help y...
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Episode 139
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3:31
Letting Data Tell the Story
Whether you’re checking in with your small cohort in the credit department or taking a few minutes to go over financials at the monthly all-staff meeting, preparing for a presentation can be stressful. Hear how to create an engaging and concise...
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Episode 138
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5:32
Streamline time-consuming credit tasks
📊Most credit tasks, such as reviewing accounts, managing collections, customer research and handling disputes, are inherently time-consuming due to their complexity and the need for attention to detail. ⚒️These tasks often involve ...
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Episode 137
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3:38
Transform Your Credit Department with 10X Talent
What sets successful credit departments apart in today’s fast-paced market? It’s the rise of the 10X credit manager—professionals who build strong customer relationships, identify critical trends and drive innovative strategies. Join NA...
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Episode 136
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13:13
The Art of Credit Approvals
The credit approval process is a critical responsibility for credit managers. It allows businesses to assess a customer’s creditworthiness, minimize the risk of bad debt and make informed decisions about extending credit. Whether onboarding new...
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Episode 135
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5:20
Tips to extinguish workplace burnout
From handling customer disputes to managing cases of bankruptcy, credit professionals are often faced with high-stress situations. However, prolonged stress can lead to burnout, particularly during the year-end when workloads intensify.
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Episode 134
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4:10
Top 10 Resolutions for Credit Managers: Goals to Drive Success in 2025
The new year brings resolutions, renewed optimism and motivation to achieve credit department goals. By setting goals and creating a plan to achieve them, credit professionals can secure their department's long-term success.
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Episode 133
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3:50
The truth about year-end payment delays
💵Year-end slowed or delayed payments have become common practice for businesses. Oftentimes, companies that operate seasonally or are facing tight economic conditions will hold off on non-essential payments, saving their credit debt for last.&n...
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Episode 132
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3:31
How business information drives smarter credit decisions
Join us for a conversation with Chelsea Starley, enterprise account executive with Coface, as we explore the role that business information plays in smart credit decisions. Key information ...
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Episode 131
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16:34
Volunteering offers credit managers opportunities to give back
Many NACM members find time to volunteer time and give back to their communities, whether it’s in their local neighborhood or their professional fields. Volunteering their time has allowed members to develop deep connections and build networks ...
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Episode 130
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4:35
Feedback that cuts through the noise
📢When you’re at work, it feels like there is nothing scarier than getting called into the boss’s office. Whether it’s a performance review or notes on a recent project, getting feedback can be tough. For many supervisors, it’s just as hard to g...
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Episode 129
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2:11
Developing a High-Performance B2B Credit Team
To build a high-performing credit team, it’s essential to find theright individuals for the job. By assembling a team with the right blend of experience, skills and strategic insight, organizations can ensure robust credit management practi...
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Episode 128
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4:18
Expert advice on denying credit: Insights from attorneys
💰The credit department aims to maximize safe sales, requiring tough decisions. Denying credit is a last resort but sometimes essential.⚖️While it’s important to communicate the decision effectively, it’s equally as important to be mindf...
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Episode 127
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3:23
Understanding the power of bots and RPAs for credit managers
Join us for an exciting conversation with Shyarsh Desai, CEO of Carixa, as we dive into the world of Robotic Process Automation (RPAs) and Bots! If you've ever wondered what thes...
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Episode 126
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11:58
I want to earn a designation. Where do I start?
🎓Earning a designation from NACM’s Professional Certification Program is a powerful way to establish credibility and showcase expertise. However, the journey to certification can feel daunting, with numerous paths and options available.
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Episode 125
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3:48
From manual to automated: Best practices with BlackLine and FCIB
Join us for a sneak preview of what you can expect during the BlackLine and FCIB in-person networking event in Houston and Jersey City!🚀 Whether you're looking to enhance your credit management strategies or explore the latest in financ...
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Episode 124
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5:43
Four days, one goal: How a shorter workweek could transform your credit game
📆The four-day workweek is making waves for its potential to boost productivity and improve work-life balance. Almost one-third of U.S. businesses are considering cutting their workweek down, according to a survey of CEOs by KPMG released in Apr...
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Episode 123
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3:14
Manual vs automated cash application: Are you maximizing your strategy?
Cash application is a vital component of the accounts receivable process. It enables businesses to track their cash flow and keep their financial records up to date. However, the efficiency of your cash application process hinges on your compan...
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Episode 122
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5:03
Cybersecurity: The Sixth 'C' in Credit
🪪Cybersecurity has emerged as a critical component of credit management. As businesses increasingly rely on digital platforms for transactions, data storage and communication, the risk of cyber threats has escalated, making it essential for cre...
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Episode 121
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3:08
Disaster Planning for Credit Professionals
⛈️Climate change is increasing the frequency and intensity of severe weather events and natural disasters around the world. ✍️A written plan ensures that the strategies have been well thought out rather than made during an emerge...
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Episode 120
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2:40
Building trust as a new credit manager
For many credit managers, the legacy left behind by a trusted and experienced leader is one of solid relationships and established trust with clients. As the new credit manager stepping into a position held by a long tenured one, earning the co...
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Episode 119
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4:42
New Threats, New Tools: Modern Strategies to Combat Fraud
Traditional methods of fraud detection in B2B trade are no longer sufficient. Join us in this eye-opening episode as we delve into why relying on outdated techniques can leave your business vulnerable and what innovative strategies you can impl...
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Episode 118
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14:51
State of AR Automation 2024
In this episode, we delve into the evolving landscape of the invoice-to-cash process and explore how automation and artificial intelligence are reshaping credit management. Join us as
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Episode 117
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6:40
Understanding Antitrust: A Guide for Credit Managers
As a new credit manager, understanding antitrust laws is key for safeguarding your company's interests and ensuring compliance. These laws are designed to promote fair competition and prevent practices that can harm other businesses. <...
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Episode 116
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3:41