Extra Credit
Welcome to Extra Credit, a weekly podcast from the National Association of Credit Management. You can expect to hear from different credit professionals each Friday. We’ll help you stay informed about the latest in the B2B credit world.
Episodes
188 episodes
Negotiation skills for credit managers
Effective negotiation goes beyond “winning” an argument; it’s about reaching a mutually beneficial agreement. No matter how conflicting each party’s interests may seem, the right negotiation tactics help credit professionals increase the likeli...
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3:12
AI—To use or not to use?
Artificial intelligence (AI) is rapidly emerging as a powerful catalyst for growth, enabling organizations to innovate faster, operate more efficiently and unlock new opportunities across almost every part of business. As the expert system evol...
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4:22
Balancing data and instinct: How credit professionals make smarter decisions
Everything in life is a balance—an even distribution of weight that allows someone or something to remain upright and steady. Without balance, even the strongest structures falter. In credit management, the same principle applies. F...
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Episode 184
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3:02
What to do when your customer abruptly shuts down
Working in credit management requires a keen eye for strange customer behavior, whether it’s a customer whose payments have slowed or a company you’ve had an increasingly hard time getting on the phone. But even the most eagle-eyed credit profe...
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Episode 183
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5:48
Handling disputes and deductions with ease
No aspect of credit management epitomizes the give-and-take nature of your relationship with your customer quite like disputes and deductions. Whether it’s a complaint about an erroneous charge on a bill or items left unaccounted in your order,...
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4:13
Finding Solutions Inside the Credit Congress Expo Floor
Credit professionals are wired for change, always adapting to new technologies and innovations. With so many options available, finding the right product or service can be overwhelming. Those who have a clear strategy and a willingn...
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3:20
Credit tightrope: Balancing trust and risk with marginal customers
Not every customer has a perfect credit score or strong balance sheet, but that doesn’t mean they aren’t worth doing business with. Marginal customers often stand in a gray area: high potential, but higher risk. The challenge is to ...
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Episode 180
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4:41
The importance of nonverbal communication
As day-to-day communication shifts to largely online, it is critical that credit professionals make the most of every conversation, whether it is in-person or virtual. From facial expressions to tone to body language, there is a lot to keep in ...
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Episode 179
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4:44
Delving deep into the world of credit at Credit Congress 2026
From education to networking to vendor-shopping, Credit Congress is a one-of-a-kind experience for credit managers that stays with attendees even after the convention doors close. As we prepare for next year’s Credit Congress in St....
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4:01
Servant leadership: How being a selfless leader is a catalyst for growth
As a leader, it can be easy to focus on your own perspective. After all, you’re ultimately responsible for making key decisions. However, leadership isn’t just about giving orders; it’s about guiding your team and ensuring their needs are met. ...
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4:06
Overcoming burnout: The phantom of the office
For many credit professionals, burnout does not happen all of a sudden—it creeps in slowly, like a phantom in the shadows. The pressure of the job, from managing high-risk accounts to chasing down mounting receivables, can begin to haunt even t...
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Episode 176
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3:34
The importance of delegation
Credit managers can sometimes take on too much responsibility—from handling customer disputes to managing collections. A balanced workload significantly improves team performance and efficiency. By delegating tasks, credit managers ...
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Episode 175
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4:43
Texas lien law: What you need to know
Lien and bond rights are essential tools for protecting payments in the construction industry. Whether you’re a general contractor (GC), subcontractor or material supplier, these legal rights provide leverage when payments are delayed or withhe...
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4:13
Mastering customer deductions: A practical guide
In business-to-business (B2B) transactions, when customers aren’t satisfied with a product or service, they request a deduction—typically in the form of a short payment on an invoice or credit taken on a check. Customer deductions t...
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6:03
The A-Team: Sales and credit join forces to collect job information
Gathering job information for a construction project is an important part of the work of a credit manager. Having pertinent details on the customer, contractors and the project itself help the credit manager understand what to expect when they ...
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Episode 172
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4:35
The power of third-party collections
With the role of credit managers expanding each day with new responsibilities, outsourcing tasks within the credit department can be a key part of a risk mitigation strategy. Collections brings a lot of problems for credit managers...
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Episode 171
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5:19
The many hats of a credit professional
When most people think of a credit professional, they picture someone focused on collecting payments and monitoring customer balances or credit scores. In reality, the job extends far beyond credit and collections. The multi-faceted...
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Episode 170
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4:24
Leveraging your relationship with sales to address credit department needs
The credit and sales departments both spend their days closely monitoring customers and transactions, albeit from different perspectives, making it easy for each department to recognize the needs of the other. As the credit team wor...
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Episode 169
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5:48
Credit Meets Technology: Industry Insights with Handle
Join us for this special Industry Insight episode with Shane Norman, CCE, senior account executive with Handle, as he discusses his 20-plus years of credit experience, and shares his perspective, both managing credit risk and now working with h...
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Episode 168
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15:27
The power of proper documentation
Join us for this week's episode on the power of proper documentation!Certain credit practices are grounded in the roots of the profession, unchanging in a dynamic field where change is constant. Documentation is one of these habits, with...
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Episode 167
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5:28
Navigating periods of economic uncertainty
The nature of credit and collections requires credit managers to always keep an eye out for risk on the horizon, whether it’s concern towards a customer’s persistent cash flow issues or a weariness towards extending credit in a country with gro...
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Episode 166
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5:18
When sales understands the ‘why’ behind credit fundamentals
Sales and credit are two sides of the same coin, both aiming to grow the business, but from different perspectives. While sales focuses on closing deals, the credit team works to manage risk, ensuring customers are financially reliable and cont...
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Episode 165
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4:26
Finding a balance between speed and risk
When a salesperson is pushing for a credit manager to finish their credit investigation and determine a credit line so they can close the sale, it is important that credit managers find a balance between speed and risk. Organizing the workflow ...
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Episode 164
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6:02
CSI: Credit Scene Investigation –“Solving the Mystery of the Disappearing Cash Flow”
🕵️♀️ Scene 1: The Case FileDid you hear that? A company’s accounts receivable (AR) suddenly spiked. Collections slowed, and cash reserves dropped. The Chief Financial Officer (CFO) smells trouble. Soon after, you’re brought ...
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Episode 163
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3:22
The AI rulebook: Smarter use starts with smarter policies
Artificial intelligence (AI) has transformed how the world operates, integrating itself into nearly every facet of business. For credit departments, AI is being used to enhance email communication, draft demand letters, review contracts and eve...
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Episode 162
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4:18