Extra Credit
Welcome to Extra Credit, a weekly podcast from the National Association of Credit Management. You can expect to hear from different credit professionals each Friday. We’ll help you stay informed about the latest in the B2B credit world.
Episodes
170 episodes
Credit Meets Technology: Industry Insights with Handle
Join us for this special Industry Insight episode with Shane Norman, CCE, senior account executive with Handle, as he discusses his 20-plus years of credit experience, and shares his perspective, both managing credit risk and now working with h...
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15:27
The power of proper documentation
Join us for this week's episode on the power of proper documentation!Certain credit practices are grounded in the roots of the profession, unchanging in a dynamic field where change is constant. Documentation is one of these habits, with...
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Episode 167
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5:28
Navigating periods of economic uncertainty
The nature of credit and collections requires credit managers to always keep an eye out for risk on the horizon, whether it’s concern towards a customer’s persistent cash flow issues or a weariness towards extending credit in a country with gro...
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Episode 166
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5:18
When sales understands the ‘why’ behind credit fundamentals
Sales and credit are two sides of the same coin, both aiming to grow the business, but from different perspectives. While sales focuses on closing deals, the credit team works to manage risk, ensuring customers are financially reliable and cont...
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Episode 165
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4:26
Finding a balance between speed and risk
When a salesperson is pushing for a credit manager to finish their credit investigation and determine a credit line so they can close the sale, it is important that credit managers find a balance between speed and risk. Organizing the workflow ...
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Episode 164
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6:02
CSI: Credit Scene Investigation –“Solving the Mystery of the Disappearing Cash Flow”
🕵️♀️ Scene 1: The Case FileDid you hear that? A company’s accounts receivable (AR) suddenly spiked. Collections slowed, and cash reserves dropped. The Chief Financial Officer (CFO) smells trouble. Soon after, you’re brought ...
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Episode 163
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3:22
The AI rulebook: Smarter use starts with smarter policies
Artificial intelligence (AI) has transformed how the world operates, integrating itself into nearly every facet of business. For credit departments, AI is being used to enhance email communication, draft demand letters, review contracts and eve...
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Episode 162
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4:18
Using emotional intelligence to handle tough customers
As a credit manager, you’re no stranger to difficult customers. Whether there is a disagreement over a late payment or a clash over company policies, conflict can pop up anywhere in a credit manager’s day to day work. Mastering emotional intell...
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Episode 161
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4:24
Working with the IT department
This week we are talking about building relationships outside of the credit department!The last decade has seen tremendous evolutions within the business credit field, with advancing technology transforming the credit management professi...
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Episode 160
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4:48
The Importance of FCIB's Credit & Collections Survey
We’re diving into one of the most valuable tools available to global credit managers—the FCIB Credit & Collections Survey.The monthly survey serves as a global pulse check on real-world credit conditions. It gathers input from credit...
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Episode 159
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2:29
Empowering small builders: The DBE advantage and compliance essentials
The construction industry is a layered ecosystem where giants and startups share the same job site, each with unique risks and rules. In a highly competitive industry, the Disadvantaged Business Enterprise (DBE) Program provides marginalized bu...
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Episode 158
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4:25
Using CMI data to make strong credit decisions
The CMI documents trends in accounts receivables that could help credit professionals anticipate and prepare for changes. By taking the time to complete the CMI each month, credit managers are able to give back to the profession by strengthenin...
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Episode 157
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4:44
The Risks of Private Equity
During turbulent economic times, it is challenging for businesses to maintain stability. With heightened risk, traditional lending often tightens leading more companies to seek financing from private sources.
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Episode 156
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3:57
Automation in construction credit
Tell us what you love about Extra Credit and what topics you want covered!Automation is changing the way credit managers do business across industries. For co...
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Episode 155
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3:38
Top takeaways and memorable moments from Credit Congress & Expo 2025
This week, NACM hosted its 129th Credit Congress & Expo in Cleveland, Ohio—and things kicked off strong. The opening general session featured keynote speaker Brant Menswar, who delivered a powerful message on staying focused and...
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Episode 156
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2:24
Mental wellness: How to prioritize your well-being
Credit professionals are often focused on supporting others—customers, colleagues and businesses—but they can sometimes forget to take time to care for themselves. In today’s shaky economy, many are facing growing challenges, which can lead to ...
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Episode 155
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5:20
Behind the Hire: Key skills that outweigh a formal education
Tell us what you love about Extra Credit and what topics you want covered!When it comes to hiring new credit managers, it can be hard to choose which candidat...
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Episode 154
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5:16
From chaos to calm: Crisis management for credit teams
It’s no secret that companies across industries are grappling with the ripple effects of shifting supply chains, severe weather events, rising costs and mounting tariffs. By developing a crisis management plan, credit professionals ...
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Episode 153
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4:18
Beyond DSO: Enhancing credit department performance with comprehensive KPIs
By incorporating additional KPIs with DSO, credit managers can provide a clearer view of department performance, enhancing understanding for management and leading to more informed credit decisions.
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Episode 152
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5:19
Leading in times of stress
🧭 Being a leader is hard but leading during stressful periods where internal or external stressors seem to add pressure to your credit team can be even harder. 🚨Whether your company is undergoing a merger that throws everyone’...
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Episode 151
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3:58
Writing the perfect demand letter
Collecting payment can be a hassle, no matter who you are. There’s nothing more frustrating for B2B credit professionals than collecting payment from customers with outstanding debt. Before thinking of sending a customer to collections—or worse...
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Episode 150
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4:14
Unlocking career growth: The power of education in credit management
📚Education plays a pivotal role in shaping a professional’s career by providing the foundational knowledge and skills necessary to succeed in a competitive job market. Beyond that, education also fosters personal growth, boosts confidence and b...
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Episode 149
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3:41
Celebrating women in credit management
💼The last few decades have seen waves of women joining the credit field, breaking into male-dominated offices and paving the way for other women to not only excel in credit positions but climb the ladder into leadership roles. ✨For...
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Episode 148
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4:05
Working without a credit application
Despite its importance, credit managers at times forgo a credit application leaving them vulnerable down the line. Other times credit managers may have to consider alternatives to a credit application when a customer doesn’t agree to one, which...
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Episode 147
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6:50
Mentorship aids in the advancement of women in the credit field
There are moments throughout your career when you might be looking for guidance. Whether you are just getting acquainted at your very first job, you’ve made a career transition or you just need some advice, a mentor can make a world of differen...
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Episode 146
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3:53