Extra Credit
Welcome to Extra Credit, a weekly podcast from the National Association of Credit Management. You can expect to hear from different credit professionals each Friday. We’ll help you stay informed about the latest in the B2B credit world.
Episodes
150 episodes
Writing the perfect demand letter
Collecting payment can be a hassle, no matter who you are. There’s nothing more frustrating for B2B credit professionals than collecting payment from customers with outstanding debt. Before thinking of sending a customer to collections—or worse...
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Episode 150
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4:14
Unlocking career growth: The power of education in credit management
📚Education plays a pivotal role in shaping a professional’s career by providing the foundational knowledge and skills necessary to succeed in a competitive job market. Beyond that, education also fosters personal growth, boosts confidence and b...
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Episode 149
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3:41
Celebrating women in credit management
💼The last few decades have seen waves of women joining the credit field, breaking into male-dominated offices and paving the way for other women to not only excel in credit positions but climb the ladder into leadership roles. ✨For...
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Episode 148
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4:05
Working without a credit application
Despite its importance, credit managers at times forgo a credit application leaving them vulnerable down the line. Other times credit managers may have to consider alternatives to a credit application when a customer doesn’t agree to one, which...
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Episode 147
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6:50
Mentorship aids in the advancement of women in the credit field
There are moments throughout your career when you might be looking for guidance. Whether you are just getting acquainted at your very first job, you’ve made a career transition or you just need some advice, a mentor can make a world of differen...
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Episode 146
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3:53
Understanding antitrust laws for credit managers
Antitrust trials can have significant implications for defendants, industries and the economy. As a credit professional, understanding antitrust laws is paramount for protecting your company’s interests and ensuring regulatory compliance.
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Episode 145
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4:56
Safeguard against trade-based financial crime
🌏In today’s interconnected world, global trade credit is becoming increasingly vulnerable to financial crime. One specific crime it faces is trade-based money laundering (TBML). This is the process of disguising the illegal origin of money thro...
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Episode 144
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3:47
Harnessing your soft skills in the age of automation
🤖With automation, AI and technology dominating B2B credit discussions, it is easy to forget the importance of soft skills, especially for new credit managers eager to ride the tech wave. 🍦By focusing on and refining soft skills, cre...
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Episode 143
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3:32
Mastering time management in the busy world of credit
Credit managers know how easy it is to get so wrapped up in a single task that their entire to-do list slips their mind. Whether you carefully schedule out every second of your working day or you keep a tentative list of tasks that need complet...
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Episode 142
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5:13
Key negotiation skills and strategies for credit managers
From negotiating bedtimes with children to negotiating the price of a new car, negotiation—a strategic discussion aimed at reaching a mutually beneficial agreement—plays a key role in many aspects of life. In B2B credit management,...
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Episode 141
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5:10
Credit Scoring Models: Key Approaches for Risk Assessment
Credit scoring models offer credit managers a structured framework to assess customer creditworthiness, allowing for more confident credit decisions. Whether you build your own or purchase one, these models help businesses automate...
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Episode 140
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3:59
Mastering failure for professional growth
🔄Credit professionals are no strangers to mistakes—whether it’s making hasty decisions, overlooking fraudulent activity or miscommunication. 🧠Regardless of where you are in your career, learning from your mistakes can help y...
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Episode 139
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3:31
Letting Data Tell the Story
Whether you’re checking in with your small cohort in the credit department or taking a few minutes to go over financials at the monthly all-staff meeting, preparing for a presentation can be stressful. Hear how to create an engaging and concise...
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Episode 138
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5:32
Streamline time-consuming credit tasks
📊Most credit tasks, such as reviewing accounts, managing collections, customer research and handling disputes, are inherently time-consuming due to their complexity and the need for attention to detail. ⚒️These tasks often involve ...
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Episode 137
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3:38
Transform Your Credit Department with 10X Talent
What sets successful credit departments apart in today’s fast-paced market? It’s the rise of the 10X credit manager—professionals who build strong customer relationships, identify critical trends and drive innovative strategies. Join NA...
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Episode 136
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13:13
The Art of Credit Approvals
The credit approval process is a critical responsibility for credit managers. It allows businesses to assess a customer’s creditworthiness, minimize the risk of bad debt and make informed decisions about extending credit. Whether onboarding new...
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Episode 135
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5:20
Tips to extinguish workplace burnout
From handling customer disputes to managing cases of bankruptcy, credit professionals are often faced with high-stress situations. However, prolonged stress can lead to burnout, particularly during the year-end when workloads intensify.
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Episode 134
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4:10
Top 10 Resolutions for Credit Managers: Goals to Drive Success in 2025
The new year brings resolutions, renewed optimism and motivation to achieve credit department goals. By setting goals and creating a plan to achieve them, credit professionals can secure their department's long-term success.
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Episode 133
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3:50
The truth about year-end payment delays
💵Year-end slowed or delayed payments have become common practice for businesses. Oftentimes, companies that operate seasonally or are facing tight economic conditions will hold off on non-essential payments, saving their credit debt for last.&n...
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Episode 132
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3:31
How business information drives smarter credit decisions
Join us for a conversation with Chelsea Starley, enterprise account executive with Coface, as we explore the role that business information plays in smart credit decisions. Key information ...
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Episode 131
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16:34
Volunteering offers credit managers opportunities to give back
Many NACM members find time to volunteer time and give back to their communities, whether it’s in their local neighborhood or their professional fields. Volunteering their time has allowed members to develop deep connections and build networks ...
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Episode 130
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4:35
Feedback that cuts through the noise
📢When you’re at work, it feels like there is nothing scarier than getting called into the boss’s office. Whether it’s a performance review or notes on a recent project, getting feedback can be tough. For many supervisors, it’s just as hard to g...
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Episode 129
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2:11
Developing a High-Performance B2B Credit Team
To build a high-performing credit team, it’s essential to find theright individuals for the job. By assembling a team with the right blend of experience, skills and strategic insight, organizations can ensure robust credit management practi...
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Episode 128
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4:18
Expert advice on denying credit: Insights from attorneys
💰The credit department aims to maximize safe sales, requiring tough decisions. Denying credit is a last resort but sometimes essential.⚖️While it’s important to communicate the decision effectively, it’s equally as important to be mindf...
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Episode 127
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3:23