Extra Credit
Welcome to Extra Credit, a weekly podcast from the National Association of Credit Management. You can expect to hear from different credit professionals each Friday. We’ll help you stay informed about the latest in the B2B credit world.
Podcasting since 2022 • 164 episodes
Extra Credit
Latest Episodes
The AI rulebook: Smarter use starts with smarter policies
Artificial intelligence (AI) has transformed how the world operates, integrating itself into nearly every facet of business. For credit departments, AI is being used to enhance email communication, draft demand letters, review contracts and eve...
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Episode 162
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4:18
Using emotional intelligence to handle tough customers
As a credit manager, you’re no stranger to difficult customers. Whether there is a disagreement over a late payment or a clash over company policies, conflict can pop up anywhere in a credit manager’s day to day work. Mastering emotional intell...
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Episode 161
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4:24
Working with the IT department
This week we are talking about building relationships outside of the credit department!The last decade has seen tremendous evolutions within the business credit field, with advancing technology transforming the credit management professi...
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Episode 160
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4:48
The Importance of FCIB's Credit & Collections Survey
We’re diving into one of the most valuable tools available to global credit managers—the FCIB Credit & Collections Survey.The monthly survey serves as a global pulse check on real-world credit conditions. It gathers input from credit...
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Episode 159
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2:29
Empowering small builders: The DBE advantage and compliance essentials
The construction industry is a layered ecosystem where giants and startups share the same job site, each with unique risks and rules. In a highly competitive industry, the Disadvantaged Business Enterprise (DBE) Program provides marginalized bu...
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Episode 158
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4:25
