Extra Credit
Welcome to Extra Credit, a weekly podcast from the National Association of Credit Management. You can expect to hear from different credit professionals each Friday. We’ll help you stay informed about the latest in the B2B credit world.
Podcasting since 2022 • 186 episodes
Extra Credit
Latest Episodes
Balancing data and instinct: How credit professionals make smarter decisions
Everything in life is a balance—an even distribution of weight that allows someone or something to remain upright and steady. Without balance, even the strongest structures falter. In credit management, the same principle applies. F...
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Episode 184
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3:02
What to do when your customer abruptly shuts down
Working in credit management requires a keen eye for strange customer behavior, whether it’s a customer whose payments have slowed or a company you’ve had an increasingly hard time getting on the phone. But even the most eagle-eyed credit profe...
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Episode 183
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5:48
Handling disputes and deductions with ease
No aspect of credit management epitomizes the give-and-take nature of your relationship with your customer quite like disputes and deductions. Whether it’s a complaint about an erroneous charge on a bill or items left unaccounted in your order,...
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4:13
Finding Solutions Inside the Credit Congress Expo Floor
Credit professionals are wired for change, always adapting to new technologies and innovations. With so many options available, finding the right product or service can be overwhelming. Those who have a clear strategy and a willingn...
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3:20
Credit tightrope: Balancing trust and risk with marginal customers
Not every customer has a perfect credit score or strong balance sheet, but that doesn’t mean they aren’t worth doing business with. Marginal customers often stand in a gray area: high potential, but higher risk. The challenge is to ...
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Episode 180
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4:41
