Extra Credit
Welcome to Extra Credit, a weekly podcast from the National Association of Credit Management. You can expect to hear from different credit professionals each Friday. We’ll help you stay informed about the latest in the B2B credit world.
Podcasting since 2022 • 166 episodes
Extra Credit
Latest Episodes
Finding a balance between speed and risk
When a salesperson is pushing for a credit manager to finish their credit investigation and determine a credit line so they can close the sale, it is important that credit managers find a balance between speed and risk. Organizing the workflow ...
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Episode 164
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6:02
CSI: Credit Scene Investigation –“Solving the Mystery of the Disappearing Cash Flow”
🕵️♀️ Scene 1: The Case FileDid you hear that? A company’s accounts receivable (AR) suddenly spiked. Collections slowed, and cash reserves dropped. The Chief Financial Officer (CFO) smells trouble. Soon after, you’re brought ...
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Episode 163
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3:22
The AI rulebook: Smarter use starts with smarter policies
Artificial intelligence (AI) has transformed how the world operates, integrating itself into nearly every facet of business. For credit departments, AI is being used to enhance email communication, draft demand letters, review contracts and eve...
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Episode 162
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4:18
Using emotional intelligence to handle tough customers
As a credit manager, you’re no stranger to difficult customers. Whether there is a disagreement over a late payment or a clash over company policies, conflict can pop up anywhere in a credit manager’s day to day work. Mastering emotional intell...
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Episode 161
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4:24
