Extra Credit
Extra Credit
Latest Episodes
DSO isn't the whole story: The metrics credit managers use for benchmarking
For decades, Days Sales Outstanding (DSO) has been the default answer to a simple question: how well is a company collecting what it’s owed? It’s easy to calculate, explain and compare across periods, which is exactly why it became the metric m...
Building relationships to weather the storms
Credit managers like to know what’s coming next. Mitigating risk means following industry trends and economic cycles to see where the future might take your business, but what about the unpredictable?As hundreds of wildfires rage through...
Guidelines for choosing a third-party collections agency
Collecting on overdue accounts can be time-consuming and stressful for credit teams, especially when they’re dealing with customers who are financially stretched. Uncomfortable as it is, the process is essential for maintaining sustainable cash...
Does your sales team know their customer?
Know your customer (KYC) is not exclusively a credit assignment. The task of learning your customers’ patterns and operations is shared between the credit and sales teams. As both departments interact with the customer in different ways and int...
Stuck in a rut? Here’s how credit professionals are staying motivated and engaged at work
No matter what you do for a living, nothing compares to your first day on the job. For the first week or two, your enthusiasm and curiosity are at an all-time high. Over time, however, that feeling can subside, and if not maintained...
