Extra Credit
Welcome to Extra Credit, a weekly podcast from the National Association of Credit Management. You can expect to hear from different credit professionals each Friday. We’ll help you stay informed about the latest in the B2B credit world.
Extra Credit
Does your sales team know their customer?
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Episode 207
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Know your customer (KYC) is not exclusively a credit assignment. The task of learning your customers’ patterns and operations is shared between the credit and sales teams. As both departments interact with the customer in different ways and interact with distinct parts of their business, each has a unique understanding of the customer.
For a full view of who you’re working with, there must be an open line of communication between sales and credit.
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